Report Fraud
If you think your State Credit Union ATM, Debit, or Credit Card has been lost or stolen, contact us immediately.
Business Hours: 803-343-0300 (M-Th 8:30am-5:00pm; Fr 8:30am-6:00pm EST)
Toll-Free: 800-868-8740 during business hours
After Hours: 800-472-3272
If you have received a fraudulent email or suspect you are a victim of Internet fraud, file a formal complaint with the Internet Crime Complaint Center (IC3), a partnership between the Federal Bureau of Investigation, and the National White Collar Crime Center.
You will need to provide:
- Your name
- Your mailing address
- Your telephone number
- The name, address, telephone number, and Web address, if available, of the individual or organization you believe defrauded you
- Specific details on how, why, and when you believe you were defrauded
- Any other relevant information you believe is necessary to support your complaint
Supervisory Committee
Contact the Supervisory Committee if you suspect any State Credit Union employee or official of fraudulent or unethical conduct. Reports may be made anonymously. All reviews and investigations will be conducted with a degree of confidentiality that may be applicable given the circumstances of each investigation. Please include as much applicable information relative to the allegations as possible.
Reports should include:
- Name(s) of suspect(s)
- Nature of the suspected conduct
- Where/how the action occurred
- How and when the conduct was discovered
- Contact the Supervisory Committee if you have any unresolved concerns about State Credit Union or your accounts. This method should NOT be used for general inquiries. Reports should be limited to matters the credit union has been unable to resolve through normal channels to your satisfaction. Reports should include:
- Your name
- Applicable account numbers
- Detailed descrition of the activity of concern including dates, amounts, and types of transactions
- Clear explanation of why you have concerns about the activity
- Efforts you have made to resolve your concerns prior to the request
Use the Secure Email Message Center to send your report through secure email. Choose Supervisory Committee Reporting as the email recipient. This method should only be used if you are sending confidential information with your report.
You can also mail your report to:
- Supervisory Committee
SC State Federal Credit Union
PO Box 3822
West Columbia, SC 29171
Protect Yourself Against Fraud
According to the Federal Trade Commission, consumers reported losing over $1.6 billion to fraudulent activities in 2013. Don't be a statistic.
- We will never call and ask for your full credit card or debit card number.
- We will never ask for the three-digit security code or expiration date on your card.
- We will never ask for your user ID, password, or any SMS codes.
- Legitimate job offers and loan companies will never ask for online banking credentials.
- We will never send a security text message from a cell phone number or email address.
- All secure messages will only come from a 5-digit number.
Watch our brief videos to better detect and prevent fraud.
